There are a lot of ways to measure success in real estate—homes sold, sales volume, years in the business, awards.
Those things have their place. But after more than a decade of helping people buy and sell homes, I find myself measuring success a little differently.
I recently spent some time reading through reviews clients have written about working with me over the years. What struck me wasn’t simply that they were positive. It was what people remembered.
They remembered feeling listened to.
They remembered patience, responsiveness and honesty. They talked about being kept informed, having someone available when they needed an answer, and feeling supported when a transaction became complicated or stressful.
One client said they felt as though they were my “only clients.” Others wrote about attention to detail, knowledge, kindness, advocacy and a willingness to go above and beyond.
Those are the things that mean the most to me.
The Experience Matters
Buying or selling a home is a financial transaction, but I’ve never believed it is only a transaction.
There is usually something much bigger happening around it—a first home, a growing family, retirement, a relocation, the sale of a longtime home, or simply the realization that it’s time for something different.
My job is to understand what’s happening in my client’s life, listen carefully, anticipate what may be coming next, and provide the level of guidance they need to make good decisions with confidence.
That’s what I mean when I talk about providing a true concierge approach to real estate.
It isn’t a package of services that gets handed to everyone. It’s personal attention and oversight customized around what each individual client actually needs.
And the minimum level of service I provide should already feel exceptional.
When You Work With Me, You Work With Me
I intentionally run my business around quality rather than quantity.
I don’t want a model where someone hires me and then discovers that most of their experience is being handed off to someone else. When you work with me, you work with me.
That allows me to know the details, understand what’s important to you, recognize when something changes, and advocate for you from a position of actually knowing you and your situation.
Experience has also taught me that good real estate representation isn’t about making the process look complicated. It’s about knowing the business well enough to make a complicated process feel manageable.
Sometimes that means knowing when to push. Sometimes it means knowing when to be patient. And sometimes it simply means being the calm person in the room who can say, I’ve got this.
The Referral I Hope to Earn
I’ve always had a simple goal with every client I work with:
Do such a good job for them that when someone they care about mentions real estate, they want to hand them my business card or pass along my contact information.
I don’t take that lightly.
When a past client sends a friend, family member or colleague my way, they’re putting some of their own reputation on the line. They’re essentially saying, I trust Tom to take care of you the way he took care of me.
There may be no better compliment in my business.
And perhaps that’s what this collection of reviews can be for someone reading this who hasn’t been personally referred to me.
You may not know the people who wrote them. You may never meet them. But taken together, their experiences can tell you something about what it might feel like to work with me.
Consider it a referral of sorts—from the clients who came before you.
What I Hope You’ll Remember
Markets change. Technology changes. Companies change. The way homes are marketed and sold continues to evolve.
But the fundamentals of how I want people to experience working with me haven’t changed:
Listen carefully. Be honest. Know your craft. Communicate. Pay attention to the details. Advocate fiercely. And treat people with the same level of care you would want for your own family.
That’s the standard I’ve built my business around.
And after reading what my clients have taken the time to say, I’m especially grateful that those are the things they seem to remember.
~Tom Kerr
Windermere Realty Trust
Tom Kerr Homes








